Be Canine Kind

Returns Policy

Returns Policy

As part of our ongoing commitment to providing excellent customer service, we have made it super easy for you to claim your money back.

If our product does not meet your expectations we will offer you a full refund (providing that your order was placed within a 30-day window). Please note that only damaged or defective items qualify for pre-paid return postage.

How to Return

Fill out your details in the form below.

We will confirm your order was placed within the 30-day window before accepting the return.

Once accepted you can post your return to our fulfillment center, located in Walsall.

Your refund will be processed within 24 hours of the return being received but may take 3 – 5 working days to appear in your account. 

Returns Form

Sorry to hear that you were not happy with your order. Please fill out your details using the form below to apply for your return.