Be Canine Kind
Frequently Asked Questions
Payment
We accept all major credit and debit cards as well as PayPal.
Please make sure that you have entered your payment card details correctly, that there are enough funds on your account and that you have not exceeded the daily payment limit. If the payment is still declined, please contact the issuing bank of your payment card.
If you wish to receive an invoice for your order then simply send an invoice to:
Please make sure to use the headline ‘invoice’.
Delivery
If your total order value amounts to under £30, then a small charge of £3.78 is applied.
We post all orders via guaranteed 48-hour delivery.
All orders over £30 enjoy free delivery
Occasionally parcels are lost in transit. In the unlikely event that your order doesn’t turn up then, we advise you to contact us for a free replacement.
Returns
We offer free 30-day returns on all damaged or defective items. Products that were purchased in error are still eligible for returns though the customer must pay return postage.
We pay return postage on every return on the condition that the product is damaged or defective. We expect the customer to cover the cost of return postage if their purchase was made in error.
We encourage all customers to use tracked postage to avoid missing parcel situations.
We are happy to exchange your product with one of equal value should find that preferable to a refund.
Learn. Grow. Share
We love to share our knowledge and experience
Further to our ambitions to bring awareness to animal welfare issues, we post regular content with a view to educating and informing. If you have a question regarding canine welfare there is a good chance that we have covered it in our blog.
Please take some time to browse the page before reaching out to us should your question remain unanswered.
Stay Informed
We post regular updates regarding important issues on our blog page. Follow us to learn more about:
- Charitable Causes
- Nutritional Advise
- Behavioural Advise
- Canine News
- Disease Prevention and Treatment
