Be Canine Kind

Frequently Asked Questions

Payment

We accept all major credit and debit cards as well as PayPal.

We are strong believers in open-source peer-to-peer payment systems and decentralisation. To help support the blockchain ecosystem and facilitate adoption, we have made the decision to accept all major cryptocurrencies via BitPay.

Please make sure that you have entered your payment card details correctly, that there are enough funds on your account and that you have not exceeded the daily payment limit. If the payment is still declined, please contact the issuing bank of your payment card.​

If you wish to receive an invoice for your order then simply send an invoice to:

[email protected]

Please make sure to use the headline ‘invoice’.​

Delivery

If your total order value amounts to under £30, then a small charge of £3.78 is applied.

We post all orders via guaranteed 48-hour delivery. 

All orders over £30 enjoy free delivery

Occasionally parcels are lost in transit. In the unlikely event that your order doesn’t turn up then, we advise you to contact us for a free replacement.

Returns

We offer free 30-day returns on all damaged or defective items. Products that were purchased in error are still eligible for returns though the customer must pay return postage.  

We pay return postage on every return on the condition that the product is damaged or defective. We expect the customer to cover the cost of return postage if their purchase was made in error.

We encourage all customers to use tracked postage to avoid missing parcel situations. 

We are happy to exchange your product with one of equal value should find that preferable to a refund.

Learn. Grow. Share

We love to share our knowledge and experience

Further to our ambitions to bring awareness to animal welfare issues, we post regular content with a view to educating and informing. If you have a question regarding canine welfare there is a good chance that we have covered it in our blog. 

Please take some time to browse the page before reaching out to us should your question remain unanswered. 

 

Stay Informed

We post regular updates regarding important issues on our blog page. Follow us to learn more about:

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